Refund
At Fullcrum, we are committed to delivering top-notch services to our clients. However, users can request a refund if our services fail to meet your expectations.
We carefully consider refund requests based on the following criteria:
A full refund will be assessed in the following situations:
- if we are unable to fulfill the client’s order;
- if the client requests cancellation before development has commenced.
A partial refund will be assessed in the following situations:
- if the client can provide comprehensive proof and explanation of their dissatisfaction with the code or services’ quality;
- if the client is dissatisfied with the final product upon reviewing it on our test server and provides comprehensive proof and explanation. Refunds in such cases are subject to mutual agreement and the resolution of all refund-related details.
Please note that any errors, delays, or issues arising from the client’s failure to provide the necessary materials or information essential for the successful completion of the project will not be eligible for either a full or partial refund.
If a client requests a refund due to dissatisfaction with the final product after reviewing it on our test server, they must allow us the opportunity to rectify any quality-related issues or errors causing their dissatisfaction. If the client remains unsatisfied despite our reasonable efforts, the process for a partial or full refund, as described in the aforementioned terms, may be initiated.
Please note that a refund will only be granted if you have provided us with all necessary information for the transaction, such as technical specifications, a clear project description, and other relevant details. In order to request a refund, please email us at [email protected].
Cancellation
Either party in this agreement has the right to cancel the project at any time for any reason, including conflicts or unexpected life events.
Here are the conditions required for cancellation:
- If the client cancels the project, they are required to compensate the service provider for any completed work up to the cancellation date. We will then refund the client for any paid work that remains unfinished. This refund/payment should be completed within 7 business days of the cancellation request.
- If the service provider cancels the project, a full refund will be issued to the client. However, if the client requests any completed work up to the cancellation date, we will deliver the said work and refund the client for any unfinished work or bill them for completed work that hasn’t been paid for.
- If the client remains unresponsive for more than 3 weeks following a milestone, the client will be given a notice period of 2 weeks to respond. If no response is received within these 5 weeks, the project will be considered canceled, and the service provider will have no obligation to provide a refund.
- If the client fails to make payment for a milestone for more than 45 days from the due date, the service provider reserves the right to cancel the project and retain full access to the site, without any obligation to provide a refund for previous payments.
In the event of cancellation by either the client or the service provider, the work will be considered successfully completed, and any further fixes or post-delivery support will be forfeited.
